Shipping Policy
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Thank you for shopping with Tarz Handpainted. Every piece is handcrafted and painted freehand by skilled women artisans, so our shipping timeline may differ from mass-produced products. Please read our shipping terms carefully before placing your order.
1. Order Processing Time
– All products are hand-painted on order, so processing takes 5–10 business days depending on design complexity.
– Orders placed on weekends or public holidays are processed on the next business day.
– You will receive an order confirmation email once your purchase is placed.
2. Shipping Time
– After processing, delivery usually takes:
• 5–7 business days within India
• 10–20 business days for international orders
– Delivery time may vary based on location, courier service, and unforeseen circumstances such as weather delays.
3. Shipping Charges
– Shipping charges are calculated at checkout based on your location and order size.
– Free shipping offers (if available) will be clearly mentioned on our website.
4. Order Tracking
– Once your order is dispatched, you will receive a tracking number via email or SMS.
– You can track your package through the courier partner’s website.
5. Address & Delivery Issues
– Please ensure your shipping address is correct before completing the purchase.
– Tarz Handpainted is not responsible for failed deliveries caused by:
• Incorrect or incomplete address
• Unavailable receiver
• Courier service delays
– If a package is returned to us due to incorrect details, reshipping charges will apply.
6. International Shipping
– Customs fees, import duties, and taxes (if applicable) are the customer’s responsibility.
– Delivery delays due to customs processing are beyond our control.
7. Damaged or Missing Packages
– If your package arrives damaged or items are missing, contact us within 24–48 hours with photos and your order number.
– We will assist in resolving the issue with the courier partner.